Privacy Policy

Welcome to WisdomChat. The WisdomChat mobile application and website are operated by Life of Learning Foundation, Inc., an Oregon domestic nonprofit corporation ("WisdomChat","we," "our," or "us"). WisdomChat is a nonprofit platform that preserves humanity's greatest wisdom in its authentic voice through ethical AI technology. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using WisdomChat, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and password. If you sign in through a third-party service (such as Google or Apple), we may receive your name and email address from that provider.

Payment and Subscription Information: If you purchase a subscription, your payment is processed by the app store through which you subscribe (such as Apple or Google) or, for purchases made through our website, by our third-party payment processor, Stripe. We do not receive or store full payment card numbers; we receive limited transaction information, such as your subscription tier, status, and renewal dates.

Usage Data: We automatically collect information about how you interact with the Service, including:

1. Chat conversations with AI-powered masters
2. Features you use and pages you visit
3. Session duration and frequency of use
4. Device type, operating system, and browser information
5. IP address and approximate location (country/region level)

Voice Data: If you use our live voice chat feature, audio data is processed in real time to generate text responses. We do not permanently store raw audio recordings. Your speech is converted to text locally on your device, using your device’s or web browser’s built-in speech-to-text functionality. Your voice audio is not stored by WisdomChat and is not transmitted to WisdomChat or to any third-party provider; only the resulting text transcript is processed to generate responses. We do not use your voice to identify you, we do not create voiceprints or other biometric identifiers from your voice, and we do not permit our service providers to do so. The first time you use the live voice feature, we will ask for your permission in the app before your microphone is activated.

Language Preferences: The Service is currently offered in English. If we later offer the Service in additional languages, we will collect your preferred language settings in order to provide them.

Sensitive Information in Conversations: Your conversations may include information you choose to share about your emotional, mental, or spiritual wellbeing. We do not use your conversations to draw inferences about your health, and we do not use or share your conversations for advertising purposes.

Memory Feature: To personalize your experience, the Service maintains a memory of details you choose to share in your conversations (for example, personal history or preferences you tell a persona). These details are stored in a database associated with your account and are used to inform your future conversations across personas. Memory data is not used to train AI models, and it is deleted when you delete the related conversation or your account, subject to the archival retention described in Section 5.

Safety Event Data: Before a persona responds, our safety system reviews each message you send. If a message is classified as a request for individualized health advice or as indicating a crisis (for example, one triggering a referral to the 988 Suicide & Crisis Lifeline), we log metadata about the event — a timestamp, a session identifier, the classification category, and the versions of the classifier and safety protocol applied. Message text and transcripts are not stored in the safety event log. We use them to operate and improve our published safety protocol and to prepare the aggregate, de-identified safety reports that applicable law requires us to provide to public authorities.

2. How We Use Your Information

We use the information we collect to:

1. Provide, maintain, and improve the WisdomChat Service
2. Personalize your experience and remember your preferences
3. Process and respond to your conversations with AI masters
4. Provide real-time translation and voice interaction features
5. Send you important updates, security alerts, and support messages
6. Monitor and analyze usage trends to improve our platform
7. Provide the per-user memory feature described in Section 1; we do not use your conversations or voice data to train AI models, whether our own or those of our third-party providers
8. Detect, prevent, and address technical issues or abuse
9. Operate safety features, including detecting expressions of suicidal ideation or self-harm, issuing crisis-referral notifications, and preparing aggregate, de-identified reports of those notifications where required by law
10. Comply with legal obligations

3. Data Sharing and Disclosure

As a nonprofit organization, we do not sell, rent, or trade your personal information, and we do not process or share your personal information for targeted advertising or cross-context behavioral advertising. We may share your data only in the following circumstances:

1. Service Providers: We work with trusted third-party providers (hosting, analytics, AI processing) who assist in operating our Service. These providers are contractually obligated to protect your data.
2. AI Processing: Your chat messages are processed through AI language models to generate responses. These interactions may be sent to third-party AI service providers under strict data protection agreements. Our providers may process your data only to provide services to us and are prohibited from using your conversations to train their own models or for any other purpose of their own.
3. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
4. Safety: We may share information if we believe it is necessary to protect the rights, property, or safety of WisdomChat, our users, or the public.
5. Business Transfers: If WisdomChat is involved in a merger, acquisition, reorganization, dissolution, or sale of all or part of its assets, your information may be transferred as part of that transaction, subject to commitments at least as protective as this Privacy Policy, and we will notify you of any such transfer.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. Your data is stored on secure servers and access is restricted to authorized personnel only.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Chat history is retained to improve your experience and allow you to revisit past conversations. You may request deletion of your account and associated data at any time by contacting us. We retain each category of personal information only for as long as reasonably necessary for the purposes described in this policy, based on the nature of the data, the status of your account, our legal obligations, and the need to resolve disputes. Chat conversations are retained until you delete them or your account is deleted; you may delete individual conversations in the app or delete your account entirely at any time. When you delete a conversation or your account, the deleted data is permanently removed from our production systems. We may retain an encrypted archival copy of account records and conversations for up to three (3) years where reasonably necessary to comply with legal obligations, resolve disputes, and establish or defend legal claims. Archived data is stored separately from production systems, is accessible only on a restricted basis, and is never used for marketing or advertising purposes. Safety-event logs (described in Section 1) are retained for three (3) years, consistent with the archival period described above, to satisfy legally required safety reporting, and are reported only in aggregate, de-identified form.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

1. Access: Request a copy of the personal data we hold about you
2. Correction: Request correction of inaccurate or incomplete data
3. Deletion: Request deletion of your personal data and account
4. Portability: Request your data in a portable, machine-readable format
5. Opt-out: Unsubscribe from non-essential communications at any time
6. Opt out of certain processing: Opt out of targeted advertising, any sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (we do not currently engage in any of these activities)

To exercise any of these rights, please contact us at support@wisdomchat.org.

We will respond to a verifiable request within 45 days of receipt and may extend that period once by an additional 45 days where reasonably necessary, in which case we will notify you of the extension and the reason for it. If we decline to act on your request, we will explain our justification and how you may appeal our decision; we will decide any appeal within 45 days and, if we deny it, we will provide you a method of contacting your state Attorney General. We will not discriminate against you for exercising your rights, and, where applicable law permits, you may designate an authorized agent to submit an opt-out request on your behalf. Oregon residents may also request a list of the specific third parties to which we have disclosed personal data.

Because we do not sell personal data and do not process personal data for targeted advertising, opt-out preference signals (such as the Global Privacy Control) do not currently apply to our processing; if our practices change, we will honor recognized universal opt-out preference signals as required by applicable law. Our Service does not currently respond to "Do Not Track" browser signals.

7. Children's Privacy

WisdomChat is intended for adults. You must be at least 18 years of age to use the Service, and we do not knowingly collect personal information from anyone under 18 years of age. Account registration includes an age-confirmation step. The Service is a general-audience service, and account registration requires users to confirm that they meet our minimum age requirement. If we become aware that we have collected data from a person under 18 years of age, we will take steps to delete that information promptly. If you believe your child has provided us with personal data, please contact us immediately.

8. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal information across borders, we do so subject to appropriate safeguards recognized under applicable law. The Service is offered only to users located in the United States and Canada, and your information is stored and processed in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy. If a change materially reduces your rights or materially expands the categories of personal information we collect, use, or share, we will provide more prominent notice, including email notice to the address associated with your account, at least thirty (30) days before the change takes effect, and we will obtain your consent where applicable law requires.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

1. Email: support@wisdomchat.org
2. Website: https://wisdomchat.org
3. Mail: Life of Learning Foundation, PO Box 10, Merlin, OR 97532, USA